Frequently Asked Questions
KitRx Frequently Asked Questions
What is the difference between my IT provider and a Managed Service Provider (MSP)?
The only real difference is in the way your IT services are delivered. Your traditional IT service provider responds to issues only when prompted to and usually must respond to them onsite at a significant delay, while a managed service provider such as KitRx leverages highly skilled employees and sophisticated technology to be proactive and efficient in managing your system holistically.
What does that mean to me?
A KitRx client benefits from a dedicated team of professionals that is committed to monitoring your systems in a predictable and repeatable manner. Any issues that cannot be prevented are responded to quickly, allowing your business to avoid any loss of productivity.
How secure is KitRx?
The KitRx architecture is central to providing maximum security. Each managed system has a light-weight agent installed that initiates all communications back to the server using 256bit rolling RC4 encryption. Since the agent can not accept any inbound connections, it is impossible for a third-party application to attack the agent from the network; nor can anyone intercept any information that is communicated as there are no plain-text data packets passing over the network, and thus, there is nothing available for an attacker to exploit.
What type of functions does KitRx perform?
KitRx's provides a set of packaged and custom monitoring and alert features that watches hardware, Windows services and software, and network functions. This gives our engineering team a unique historical perspective of your environment and enables us to become your partner in securing your system from all manner of threats. KitRx also provides maintenance functions for desktops and servers, system updates, scripting, data backup and remote response. It features best practices in IT support without any delay in service.
What about providing on-site support?
KitRx is a service of EveryMethod, Inc., which has been providing local IT services for more than five years in San Diego. Therefore, when required, our skilled on-site field staff will be dispatched to your location to perform repairs or other functions such as system integration, data recovery, new system setup, virus removal, and network setup. So your company gets the benefits of predictable costs and improved responses.
How could a small IT staff use KitRx?
KitRx engineers can work with your staff to improve the level of IT service that they provide. We assist them in improving their visibility and response rates and can even give them customized access to the KitRx system so they are able to provide KitRx support directly to their end-users.
How do I buy KitRx?
A KitRx sales representative will provide you with all the information you will need to move forward. Please contact us by calling 1-866-6KITRX or complete our online submission.
